Return & Refund Policy

At Haapki Moms Private Limited, your satisfaction means everything to us. We’re committed to ensuring a smooth and hassle-free shopping experience for all your baby care essentials.

Return Policy

Return Window: Returns are accepted within 10 days of delivery.
Eligible Products: Apparel, toys, diapers (unopened), and other non-consumable baby products.
Non-Returnable Products:
- Perishable or consumable items like baby food, ready-to-feed formula milk, wipes, etc.
- Items that have been used, opened, or are not in their original packaging.

Products must be unused, unwashed, and returned in their original packaging with all tags intact.

Exchange Policy

Exchanges are permitted for eligible items within 10 days, based on stock availability.
Only defective, damaged, or incorrectly delivered products are eligible for exchange.

Return Process

Send an email to chetan.sharma@caviplanet.com with the following details:
- Order ID
- Product name
- Reason for return
- Clear photos of the product (if damaged/incorrect)
Our team will verify and respond within 24–48 hours.
Once approved, a pickup will be scheduled and your return will be processed upon inspection.

Refunds

Refunds are issued within 7 business days after successful return pickup and quality check.
Refunds are processed to:
- The original payment method

For Cash on Delivery (COD) orders, refunds will be processed via UPI or bank transfer.

Order Cancellations

You can cancel your order any time before dispatch.
Once shipped, cancellations are not possible. Eligible products may still be returned after delivery.

Important Guidelines

Returns will not be accepted for used, tampered, or incomplete items.
Items returned without prior email approval may be rejected.
Excessive or invalid return requests may lead to account review.

Need help?
Email us at chetan.sharma@caviplanet.com
We’re here to help you Monday–Saturday, 10 AM to 6 PM.