Return & Refund Policy
Last updated: August 24, 2026
If something is not right, we would rather take it back than have you keep it. This policy covers what can be returned, how, and when you get your money. It forms part of our Terms & Conditions.
1. What you can return
You have 7 days from delivery to return an eligible item — including simply changing your mind. To come back, it needs to be unused, unwashed, in its original packaging, and with tags and seals intact.
The app shows you which items in a particular order can be returned, so you do not have to guess.
2. What we cannot take back
These are excluded for hygiene and infant-safety reasons, not to be difficult:
- infant formula, baby food and anything edible;
- opened or used consumables — wipes, creams, lotions;
- diapers once the pack is opened;
- feeding bottles, teats and breast pumps once unsealed;
- innerwear;
- anything used, washed, or missing its packaging or tags.
If one of these arrives damaged, expired or wrong, it is not covered by this exclusion — see section 6.
3. We do not do exchanges
There is no exchange process. If you need a different size or a different product, return the one you have and place a fresh order — with 30-to-90-minute delivery, that is faster than an exchange would be.
4. How to return something
In the Peeko app:
- My Orders → pick the order → Return
- choose the items, and tell us why
- confirm — we schedule a free pickup from your address
Pickup costs you nothing. If you cannot use the app, email customer.support@peekonow.com with your order ID and we will raise it for you.
5. Your refund
- It goes back to the way you paid. Where that is not possible — a cash order, or a payment route that cannot accept a refund — we refund to UPI or to your Peeko wallet, and we will ask you which.
- We start the refund once your return reaches our store, normally within 2 business days of pickup.
- How soon it shows up after that is your bank’s or UPI provider’s timeline, not ours. Wallet refunds are immediate.
- Any discount or coupon on the original order is unwound proportionately, so a refund reflects what you actually paid rather than the list price.
6. Damaged, wrong or missing on arrival
Tell us straight away — the same day if you can. Photographs help. This applies to everything, including the items in section 2: a leaking bottle of formula or an expired pack is our problem, not yours. We will refund or replace it, and we will not ask you to return something unsafe.
7. Cancelling instead
You can cancel free of charge any time before your order is dispatched. After that it becomes a return. If we cannot fulfil an order, we cancel and refund it ourselves — see our Shipping Policy.
8. Talk to us
+91 89040 71534, 7 AM to 10 PM IST daily, or customer.support@peekonow.com. If that does not settle it, section 24 of our Terms & Conditions explains how to escalate to our Grievance Officer.
Nothing here limits your rights under the Consumer Protection Act, 2019.