Terms & Conditions

Last updated: August 24, 2026

This page is an electronic record published under the Information Technology Act, 2000 and the rules made under it. It is generated by a computer system and needs no physical or digital signature.

These Terms & Conditions (“Terms”) set out the basis on which we sell and deliver products to you through Peeko. They apply every time you browse our catalogue, create an account or place an order. Placing an order means you accept them. If any part of them does not work for you, please do not use Peeko — and do tell us why, at customer.support@peekonow.com.

1. Who you are dealing with

Peeko is a brand of ZIPPYCUBS PRIVATE LIMITED, a company incorporated in India under the Companies Act, 2013, with its registered office at:

In these Terms, “Peeko”, “we”, “us” and “our” mean ZIPPYCUBS PRIVATE LIMITED. “You” means the person browsing Peeko or buying from it. “Platform” means our website, our mobile apps, and the services we provide through them.

2. We are the seller, not a middleman

This is worth stating plainly, because it decides who answers to you when something goes wrong. We buy the products we list, hold them in our own stores across Bengaluru, and sell them to you ourselves. We are the seller of record on your invoice. There is no third-party seller between us, and we do not describe ourselves as a marketplace or an intermediary for the sales we make.

What this means in practice: if an order is wrong, late, damaged or not what the listing described, you raise it with us and we own the outcome. Where a product carries a manufacturer’s warranty, you keep every right that warranty and the law give you against the manufacturer as well — our being the seller adds to your remedies rather than replacing them.

3. Who can buy from Peeko

You need to be 18 or older and able to enter into a contract under Indian law. Most of what we sell is for babies and children, and we expect it to be bought by the parents, guardians and families who care for them — if you are buying for a child, you confirm you are entitled to do so. Children must not place orders themselves.

We may decline to open an account, or close one, where we have reasonable grounds to think it is being used by someone under 18, by someone impersonating another person, or to buy for resale.

4. Your account

You can browse without an account, but you need one to order. We sign you in with a one-time password sent to your mobile number, so your phone is effectively your key to the account.

• Give us details that are accurate and current — particularly your phone number and delivery address, which are what a 30-minute delivery depends on.
• Keep your one-time passwords to yourself. We will never ask you for one, on a call, in chat or over email. Anyone asking is not us.
• Orders placed through your account are treated as yours. Tell us immediately at customer.support@peekonow.com if you think someone else has access to it.
• One account per person. Extra accounts opened to reuse a new-customer offer may be closed.

5. Where we deliver

Peeko delivers only in Bengaluru at present, and only to serviceable pin codes within it. We do not ship elsewhere in India or abroad. Whether we reach your address is confirmed at checkout, so please check there before assuming a delivery is possible. Our Shipping Policy covers delivery speed, charges and coverage in full, and forms part of these Terms.

6. What our listings tell you, and what they don’t

We work hard to describe products accurately — the name, the pack size, the age suitability, the ingredients or material, the price. We take that description from the brand and from the pack itself.

• Photographs are illustrative. Colours vary between screens, and brands change packaging without telling retailers, so the carton you receive may not match the image exactly.
• The pack is the authority. Always read the label, the age grading and the ingredient list on the product you receive before using it, especially for anything a child eats, drinks or puts in their mouth.
• A listing being visible is not a promise that it is in stock at your store. Availability is confirmed when your order is accepted.
• If a description is wrong in a way that matters, that is a defect we will put right — see Returns & Refunds.

Nothing on the Platform is medical advice. Peeko sells baby and child products; it does not diagnose, prescribe or treat. Speak to your paediatrician about feeding, medication, allergies or anything to do with your child’s health.

7. Product safety and regulatory compliance

We sell for infants and children, which brings obligations we take seriously and want you to know about.

Infant milk substitutes, feeding bottles and infant food

These are governed in India by the Infant Milk Substitutes, Feeding Bottles and Infant Foods (Regulation of Production, Supply and Distribution) Act, 1992 (the “IMS Act”). The IMS Act restricts how such products may be promoted, and we follow it. Accordingly, on Peeko:

• We do not advertise, discount, bundle, gift, cross-promote or run offers on infant milk substitutes, feeding bottles or infant foods, and they are excluded from coupons and promotional mechanics.
• We do not imply that any such product equals or improves on breastfeeding. Breast milk is the best food for an infant, and the statutory warnings printed on these products should be read before use.
• Listings for these products carry only the factual information the law permits. If you need guidance on whether a product suits your baby, ask a healthcare professional, not us.

Everything else

• Products requiring BIS certification — including toys, which are under a mandatory BIS regime in India — are sourced as certified, and we will withdraw a listing where we cannot satisfy ourselves of that.
• Packaged goods carry the declarations required by the Legal Metrology (Packaged Commodities) Rules, 2011, and food products those required under the Food Safety and Standards Act, 2006.
• Age gradings and safety warnings on toys and gear exist because of choking, strangulation and fall risks. Please treat them as instructions rather than suggestions, and supervise use.
• If you believe a product we sold you is unsafe, mislabelled, expired or subject to a recall, stop using it and contact us at once. We would rather hear about it early and be wrong than late and right.

8. Prices, taxes and payment

• Prices are in Indian Rupees and include GST unless a listing says otherwise. Delivery is free; there are no separate handling or convenience charges on the website.
• Prices, offers and availability change, sometimes within a day, and can differ between our website and our app. What binds is the price shown in your cart at the moment you pay.
• On the website, payment is online, through our payment gateway, before an order is placed. Cash on delivery is not offered on the website. We accept the methods the gateway presents at checkout, and those can vary.
• We do not see or store your full card number, UPI credentials, or bank login. Those go to the payment gateway, which is certified to handle them.
• Any charge your bank, card issuer or UPI provider adds is between you and them, not something we control or can refund.
• Pricing mistakes. Very occasionally a price is published wrongly — a missing digit, a decimal in the wrong place, a feed error. Where the error is obvious, we may cancel the order rather than fulfil it, and we will refund you in full and tell you why. We will not use this clause to walk away from a genuine offer we made.

9. How an order becomes a contract

A listing on Peeko is an invitation to you to make an offer, not an offer to you. Your order is the offer. A contract between us forms only when we accept it, which we do by confirming the order for dispatch — not when you tap pay, and not when you receive an automated acknowledgement.

We may decline an order. The honest reasons are: the item turned out to be unavailable at your store, the address is outside our service area, the price was wrong, we could not verify the payment, the order looks like resale or abuse, or a legal restriction applies. If we decline after you have paid, we refund the full amount — we do not keep money for an order we would not fulfil.

10. Offers, coupons and promotions

• Offers run for a stated period or while stocks last, whichever ends first, and can be withdrawn or changed. Anything already dispatched under an offer is unaffected.
• A coupon is for the account it was issued to, is not transferable, has no cash value, and cannot be redeemed for cash or reissued once used.
• Coupons may be limited by minimum cart value, category, brand, product, or number of uses, and may not combine with other offers. The conditions shown with the coupon apply.
• Products excluded by law — see the IMS Act items in section 7 — do not participate in any offer.
• Where an order is cancelled or returned, any discount is unwound proportionately and the refund reflects what you actually paid. A coupon consumed on a cancelled order may not come back.
• We may withdraw a benefit obtained by fraud, by manipulating a coupon, or by opening accounts to claim the same offer repeatedly, and recover its value.

11. Changing your mind, returns and refunds

You can cancel before dispatch. After that, our Return & Refund Policy takes over: a 7-day return window on eligible items, exchanges within 10 days for anything defective, damaged or wrongly delivered, free pickup, and refunds within 2 business days of pickup and quality check.

Some things cannot come back, for reasons of hygiene and infant safety rather than convenience: opened or partly used consumables, baby food and formula, wipes, and anything no longer sealed. Those exclusions are set out in the Return & Refund Policy, which forms part of these Terms. None of this limits any right the Consumer Protection Act, 2019 gives you over a defective or unsafe product.

12. Delivery, risk and title

We aim to reach you in 30 to 90 minutes. That is a target built on our own operations, not a guarantee, and traffic, weather, a rider shortage or a restricted building can move it. We will keep you posted when it does.

• You are responsible for the address and phone number you give us, and for someone being able to receive the order. If we cannot deliver because the address is wrong or nobody is reachable, we may return the order to the store; repeated failures may be treated as a cancellation.
• Once an order is out for delivery it cannot be rerouted, and its contents cannot be changed.
• Ownership and risk of loss pass to you when the order is handed over at your address. Please check the order then. Discovering a problem later does not stop you from raising it — section 11 and your statutory rights still apply — but telling us at handover makes it much easier to fix.

13. Messages you will get from us

There are two kinds, and they work differently.

Order and account messages— one-time passwords, order confirmations, rider updates, delivery and refund notifications. These are part of the service you asked for. They cannot be switched off while you have an active account or order, because without them we cannot deliver to you.

Marketing messages— offers, new arrivals, restock alerts, surveys. By registering or ordering, you agree that we, and the partners who send on our behalf, may contact you about these by SMS, RCS, WhatsApp, push notification, email or phone call, on the number and email you gave us. This consent applies even if your number is on the National Do Not Call Registry or the National Customer Preference Register, and you agree not to treat such messages as a breach of the TRAI commercial-communication regulations.

You can stop marketing messages at any time:

• turn off notifications in the Peeko app, or
• write to customer.support@peekonow.com from your registered email or quoting your registered number, or
• call us on 8904071534, 7 AM to 10 PM IST, any day.

Opting out is free and takes effect within seven days. It stops marketing only — your order and account messages continue.

14. Using Peeko properly

Please do not:

• buy for commercial resale, or in quantities that suggest it, unless we have agreed in writing;
• impersonate someone, use another person’s payment method, or place orders you intend to refuse;
• scrape, crawl, mirror or bulk-copy our catalogue, prices or content, or use automation against the Platform;
• probe, overload or interfere with the Platform, our stores or our riders’ devices, or try to reach parts of the system that are not open to you;
• abuse, threaten or harass our support team or our delivery partners;
• upload anything unlawful, misleading, obscene or infringing, or anything carrying malware.

Where we see this happening we may cancel orders, restrict or close the account, withdraw offers, and where the law requires it, report the matter. We will tell you what we have done and why, unless doing so would prejudice an investigation.

15. Our content

The Peeko name, logo, app, website, design, text, photography and software belong to us or are licensed to us, and are protected by Indian and international law. You may use them only to shop with us. Copying, republishing, reselling, framing or building a derivative service from them needs our written permission.

Brand names, logos and product photography belonging to the manufacturers we stock remain theirs. We show them to identify what we sell, and nothing on Peeko transfers any right in them to you.

If you send us a review, photograph, or suggestion, you allow us to use it in connection with the Platform without owing you a fee, and you confirm it is yours to give.

16. Services we rely on

Peeko works with others to run: a payment gateway to take your money safely, delivery partners to bring your order, communication providers to send your OTP, and analytics providers to understand how the Platform is used. Their own terms and privacy practices govern what they do. We choose them with care, and remain answerable to you for your order — but we do not control their systems, and links to any third-party site are not an endorsement of it.

17. Your privacy

What we collect, why, who we share it with and how to have it deleted is set out in our Privacy Policy, which forms part of these Terms. Please read it.

18. Closing your account

You can stop using Peeko whenever you like. To have your account and personal data deleted, write to customer.support@peekonow.com with the subject line “Delete my account”. We will acknowledge within 7 working days and complete deletion within 30 calendar days of verifying the request, except where tax, accounting or other law requires us to keep certain records. The Privacy Policy explains what is kept and for how long.

We may suspend or close an account where these Terms have been breached, where there is fraud or a risk to other customers or to our team, or where the law requires it. Except where it would be unsafe or unlawful to do so, we will tell you the reason and give you a chance to respond. Suspending an account does not affect an order already accepted, and does not remove your right to a refund you are owed.

19. What we are and are not responsible for

We are responsible for selling you products that match their description and are of satisfactory quality, for delivering them, and for putting things right when we get them wrong. That responsibility is real and we do not try to contract out of it.

Beyond that: we do not promise the Platform will be uninterrupted or error-free, and we are not liable for indirect or consequential loss — lost profit, lost opportunity, or loss arising from a delivery running late. Where we are liable, our total liability for any order is limited to the amount you paid for it.

None of this limits liability that cannot lawfully be limited, including under the Consumer Protection Act, 2019 for a defective or unsafe product, for death or personal injury caused by our negligence, or for fraud. Your statutory rights as a consumer stand whatever this section says.

20. Indemnity

If you breach these Terms or the law and that causes a third-party claim against us, you agree to cover the losses, costs and reasonable legal fees we incur as a result. This does not apply to anything caused by our own act or omission.

21. Events outside our control

We are not in breach of these Terms if we cannot perform because of something genuinely beyond our control — a natural disaster, epidemic, flood, fire, riot, strike, act of war or terrorism, a government order, a failure of power, telecoms or the internet, or a payment-gateway outage. We will tell you, do what we reasonably can, and refund you for anything we cannot deliver.

22. Changes to these Terms

We may update these Terms as our service, or the law, changes. The current version always lives on this page, with its date at the top. Where a change materially affects your rights we will give you notice in the app or by email. Changes do not apply retrospectively to an order we have already accepted; continuing to use Peeko after a change means you accept the updated Terms.

23. Governing law and jurisdiction

These Terms are governed by the law of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising from them. Nothing here prevents you from approaching a consumer forum or any other authority the law entitles you to approach.

24. If something goes wrong: how to reach a resolution

We would rather resolve a complaint than defend one. Please work through these steps — most things are settled at the first.

Step 1 — Customer support. Write to customer.support@peekonow.com or call 8904071534 between 7 AM and 10 PM IST, any day. Quote your order ID. We aim to respond within 24 to 48 hours.

Step 2 — Grievance Officer. If support has not resolved it, or you are unhappy with how it was handled, escalate to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

We acknowledge every grievance within 48 hours of receiving it, and work to resolve it within one month, as the Rules require. Please include your order ID, what happened, and what you would like done.

Step 3. If you are still not satisfied, you are free to approach the National Consumer Helpline (1915), the consumer commission with jurisdiction over you, or any other authority the law allows.

25. Contact us