Shipping Policy

Last updated: August 24, 2026

Brand: Peeko
Company: ZIPPYCUBS PRIVATE LIMITED

This policy explains where we deliver, how quickly, what it costs, and what happens when something goes wrong on the way to your door. It forms part of our Terms & Conditions.

1. Where we deliver

Peeko delivers in Bengaluru only, and only to pin codes our stores currently serve. We do not ship to the rest of Karnataka, the rest of India, or outside India, and we cannot forward an order to a courier to cover the gap.

Whether we reach your address is checked at checkout. If it is outside our service area we will tell you there, before you pay, rather than after. Our coverage grows as we open stores, so an address we cannot serve today may be servable later.

2. How quickly your order arrives

We aim to deliver within 30 to 90 minutes of confirming your order. That is a target we build our stores and rider network around, not a guarantee, and the estimate you see before you pay is our honest expectation at that moment.

These are the things that genuinely move it:

• how many riders are free when your order lands, and how busy the store is;
• traffic, and Bengaluru traffic in particular;
• rain and weather disruption;
• access restrictions at the delivery point — gated layouts, office towers, security desks that will not let a rider up;
• events outside our control, of the kind described in our Terms— a road closure, a strike, a power or network outage.

When an order is running late you will hear from us by app notification or SMS. We would rather tell you than have you wonder.

3. What delivery costs

Delivery is free on most orders. To be precise about when it is not, because we would rather you read it here than discover it in your cart:

• Orders of ₹99 or more: delivery is free. No delivery charge, at any distance inside our service area.
• Orders below ₹99: a small-order delivery fee applies. It exists because the cost of riding out to a doorstep does not shrink with the basket.
• A platform fee may apply to some orders. Where it does, it appears as its own line in your bill.

Every charge is itemised in your cart before you pay. Item total, discounts, delivery fee, platform fee and the amount payable are all shown on the same screen, and the figure you approve is the figure we take. We do not add anything after payment, and there are no separate packaging, handling or convenience charges.

Prices on Peeko include GST. The free-delivery threshold and the fees above are current at the date shown at the top of this page and can change; whatever is in your cart at the moment you pay is what applies to that order.

On the website, orders are paid online before they are placed — cash on delivery is not offered here.

4. Getting the address right

A 30-minute delivery depends entirely on the address and phone number you give us, so please check both.

• Give us the flat or unit, the building or block, and a landmark if the entrance is hard to find. “Near the park” costs a rider more time than you would think.
• Give a number that will be answered. Riders call when they arrive or cannot find the entrance.
• Add delivery instructions where they help — gate code, security desk, which lift, leave with the guard.
• Someone needs to be able to receive the order. If you know you will not be there, tell us who will.

5. When we cannot complete a delivery

Sometimes a rider reaches the address and cannot hand the order over — nobody is there, the phone is unanswered, the address does not exist as given, or access is refused. When that happens:

• the rider will try to reach you on the number on the order, and will wait a reasonable time;
• if we still cannot hand it over, the order comes back to the store and we will contact you about it;
• where the order is intact and resaleable, we will refund it. Where it is not — because it is perishable, chilled, or has been out too long to sell again — we may not be able to refund it in full, and we will explain why.

Repeated undeliverable orders on an account may lead us to restrict it, as our Terms describe. None of this affects your statutory rights, and if the delivery failed because of something we got wrong, you are not out of pocket.

6. Once your order is on its way

• It cannot be redirected to a different address, and its contents cannot be changed. If you need something else, the quickest route is a second order.
• Address changes are only possible before the order is picked and dispatched. After that we cannot make them.
• You can follow the order in the Peeko app, and we send updates by notification and SMS at the points that matter — confirmed, out for delivery, delivered.
• Occasionally an order arrives in more than one part, if the items come from different stores. Each part has its own arrival time and you are told about it.

7. When your order arrives

Please take a moment to check it at the door. Ownership and risk pass to you when the order is handed over, and a problem spotted at handover is far easier for us to fix than one reported the next day.

If anything is damaged, missing, expired or not what you ordered, tell us straight away — through support in the app, by email, or on the phone number below. Photographs help. Our Return & Refund Policy sets out what happens next, including the free pickup and the refund timeline. Reporting it later does not forfeit your rights; it only makes the answer slower.

8. Orders we cannot fulfil

Stock moves quickly in a store that turns over in minutes, and occasionally something in your cart is gone by the time we pick it. If that happens we will tell you and refund the item in full — the rest of the order continues. If we cannot fulfil an order at all, we cancel it and refund it entirely. We do not hold money for something we are not going to deliver.

You can cancel an order yourself any time before it is dispatched. After dispatch, our Return & Refund Policy takes over.

9. Talking to us about a delivery

Fastest first:

• Phone +91 89040 71534— 7 AM to 10 PM IST, every day.
• Email customer.support@peekonow.com, quoting your order ID.

If support does not resolve it, section 24 of our Terms & Conditions sets out how to escalate to our Grievance Officer, and the timelines we hold ourselves to.